Below are questions you should ask when selecting a Geriatric Care Manager along with examples of satisfactory answers.
1. How long have you been providing care management services?
5-15 years of Care Management or related healthcare experience.
2. Are you available for emergencies?
Yes with 24/7 availability preferred
3. How will you communicate/ inform me about my parent/client’s ongoing health status?
The best appropriate way for a client – via phone, text or email. Frequency of communication should be discussed as well.
4. My parent does not have a primary care physician. How do you recruit professionals to become part of the multidisciplinary team?
A Care Manager should have an established network of primary care providers, specialists, etc that are available to accept new clients.
5. My parent is on a large number of medications. How do you ensure that he is taking the medicine as directed?
By accessing, monitoring, and supervising your parent and the caregiver. Consolidating and updating medication list with doctors orders, ensuring ongoing compliance with prescribed regimen.
6. Are you a member of the National Association of Professional Geriatric Care Managers?
It is preferred that a Geriatric Care Manager be accredited by NAPGCM, which provides credentialing, oversight and support for GCMs.
7. What are your credentials?
Registered Nurse, Licensed Social Worker, Eldercare Advisor, Certified Case Manager, Geriatric Care Manager.
8. What are your fees? Will you provide a written agreement prior to services start?
Yes. Official agreement should be provided and signed .
9. My parent has memory loss. How can you help?
Geriatric Care Manager should have training in Alzheimer’s and other forms of Dementia.